LUMA Hotel San Francisco

The staff - Chris and Mitch have been really helpful with the check-in, greeting us and helping us with the lift whenever we return with full hands. The cleaning lady on my floor did an incredible job at keeping my room clean and tidy. The room - it's new, well renovated, has all the necc within the space - fantastic Location - we specifically picked a street where it is relatively safer if we reached the hotel after dark. Definitely felt safer than the streets uptown. It's walking distance to Oracle Park (baseball) and Chase Center (NBA)! It's walkable to the metro line and Caltrain station (SF). Wifi - The speed is awesome for work to be done

The rooms were great, very clean and so was the location. When I had an issue with my room (the bell & strobe light went on automatically at 830am in the morning), the manager was very quick to reach out to me to find a fix by changing my room to another suite. He seemed deeply apologetic and hands-on about such issues and said they would investigate the same asap. But overall the rooms were high quality, well designed & very new. The front desk was smart, very warm & checked me in very fast.

We stayed here as 2 adults and a 7 year old from Friday to Sunday. We loved the hotel, it was clean and quiet. On the 14th floor, we barely heard any street noise apart from the odd tram. The beds are comfortable, it was clean and the rom is really well blacked out so the morning sun does not really wake you. The shower pressure was the best we experienced in our trip to the USA. It is far away enough from the chaos of fisherman's wharf to have peace and quiet but close enough to via a ride share or an hour long walk along the pier fronts. It is super close to Oracle Park and is right in the middle of the game day atmosphere. We loved our first baseball game and then a 5 minute walk back to the hotel. There is a "supermarket" (Gus's community market)close by, which has a good variety of food friendly staff. Casey's Pizza was a great find, only a 5 minute walk away, they have a really good margarita pizza. I can not speak more highly of the staff. They are friendly and seem like they actually are interested in you and want to help. Everyone greeted us when we arrived or left. On the last day, they held 4 suitcases for us after we checked out. Our flight was that night, but they were more than happy to assist us so we could continue to explore San Francisco. Thank you to the staff at Luma, we had a great stay and would definitely stay there again if we ever come back to SF.

Beautiful and comfortable design, staff were lovely and service was impeccable, and location can not be beat. They even gave me a free room upgrade so I had a gorgeous view of the city. The gym was also very clean and well-equipped. I also loved the partnership with Family House and that LUMA made it easy and obvious for guests to be able to donate to a good cause.

Water fountain to refill your water canteen on every floor in front of room *05, refillable water canteens given to you upon check-in, Ricky at the front desk is the GOAT (whatever you need, he will have your back!), great gym facilities, hotel is walking distance of the Giants Stadium, automated robot room service to your room, really nice "Request Room Service/Do Not Disturb" button system for the rooms that replace the old-fashioned paper tag on your room's door